Example of Human Resources plan of an IT / Software company

Creating a Human Resources plan is an important part of starting a business. We present a sample Human Resources plan for a software company.

Example of Human Resources plan of an IT / Software company

Sample Human Resources plan of an IT / Software company

The growth of the company leads to the need for additional workforce, which is well qualified in the relevant field.
Currently, the organization has a sufficient number of employees to cope well with daily activities. In the future, as the company grows, it will need new employees.

Structure of the Human Resources Department

Chief Human Resources Officer – responsible for developing the company’s vision and strategy.
Human Resources Director – responsible for the implementation of the company’s vision and strategy.
Human Resources Manager – monitors and assists in the daily work of HR professionals.
Human Resources Specialist – 3 people – these employees work in various fields in the Human Resources department.
– Compensation and documents
– Conducting interviews
– Evaluation of the work process and bonus system
People Data Analyst – builds a database and tools for accessing and modifying this data.

Hiring new employees

The strategic plan predicts that every six months the company will grow. This means that the selection of new staff is needed in such a period. According to the strategic plan, every six months the company grows and hires new staff. For this reason, the search for new employees starts every five months. The term for their hiring is one month.
We need 5 people for the technical department in the position of Technical Support and 5 people in the department of communication with customers in the position of Customer Service.
Technical Support – responds to technical problem notifications, problem analysis if possible problem resolution, or escalation to a supervisor.
Customer Service – responds to customer inquiries, prepares payment links.

Plan for hiring new employees

Hiring new employees is a complex process that goes through the selection of candidates for a particular position. After the resumes of all candidates are reviewed by an HR manager, only those approved by them are interviewed for the job.

The role of the Human Resources department in hiring new employees

The HR director is responsible for the preparation of advertising materials to attract the attention of people who have the necessary qualities. These qualities are mostly technical knowledge, knowledge of a foreign language, experience in the field, organizational skills.
The HR manager reviews the resumes received and evaluates the candidates based on the information in their resume. After this process, the manager gives a list of the approved candidates to the HR specialists who need to establish contact with the job candidates.
HR specialists conduct interviews with the candidates selected by the HR manager. A detailed plan has been drawn up for the interviews to be followed by the specialists.

After conducting the job interviews, the HR manager makes a final decision on which candidates will be hired. He is responsible for preparing the documents that employees need when they start working, as well as for compensation, pension, and health insurance.
When applicants are approved, HR professionals have the responsibility to contact all applicants for feedback. Applicants who are approved will be sent additional information when their training begins.

Training of new employees

The training must take place within one month.
The newly trained staff will consist of two groups of five people, each group having a mentor with technical knowledge and leadership skills.
This training is conducted by a technical specialist who has passed management training courses. He is a mentor to the learners. The mentor must be a supervisor from other departments – the technical department or customer communication department.
There is a probationary period in which both the employee and the leaders of the organization can assess whether they are willing to work together. After successfully passing the training and probationary period, the employee takes the given position independently and at the beginning, his work is supervised by a team leader, who helps him to fill in the gaps and is responsible for his work.
After completing the training of the new staff, People Data Analyst collects their resumes and adds them to the database of the HR department. People Data Analyst must have organizational, analytical, and technical skills.

Certification program for the Human Resources Manager

The human resources manager must pass a modern and advanced certification program in the field. It is recommended to obtain a certificate for BVOP Certified Human Resource Manager which is Agile-oriented and created for modern software and IT organizations. The training program also includes many business topics which are a great additional qualification for the HR manager of the organization.

Additional qualification of current staff

Jobs determine the type of skills and abilities that every employee in the company needs to have. The most important are technical knowledge, communication, and administrative skills.
The strengths of the company’s current employees lie in their good technical and communication skills.
Communication skills support good customer service. Thanks to their technical skills, the team of specialists in the company solves technical problems and creates tools to support efficient and quality work.
There are workers who have not yet entered the work process well. In order for the company to support their training, the quality and efficiency of their work are monitored.
There are employees with communication and leadership gaps. The skills of the current staff are built during the work process.
The company must be able to offer its employees additional training in the relevant field so that employees can be motivated to develop their qualities.

Moving employees from one position to another. Internal Recruiting

The transfer of employees from one position to another (Internal Recruiting) occurs with the consent of both the employee and the recommendation of his team leader. If the team leader thinks that an employee is suitable for a higher position and has another employee from the company to fill his current position, then he goes through a short interview and tasks to determine his level of knowledge for a new position.
This most often happens when the company is growing and it is necessary to hire new staff. In such cases, new employees are hired in lower positions to be introduced to the way of working and when they show their knowledge, skills, and experience, they can move to a new position or even in another department of the company.

Tools, resources, environment, budget, and deadlines


Hiring employees for the Human Resources Department – 1 month
Building a work environment (software for video calls, chat, VPN, database, etc.) – 3 months
Hiring employees for technical department and customer communication department – 6 months


Video call software
Online testing and evaluation software
Online document storage software
Online chat software
Infrastructure for internal use system
VPN system


Through the VPN system, employees can do their work from home.
Thus, the employees of the company remain safe and at the moment there is no need for a new office


Every employee must have a work laptop
Video chat software license required. For example Zoom.
An online chat software license is required. For example Slack.


Laptop for every new employee. For example, “Lenovo ThinkPad L570” with an average price of $ 1,000. That makes $ 17,000 for office laptops.
Video call software license. For example, “Zoom” with a price of $ 15 per month.
Online chat software license. For example, “Slack” with a price of $ 12.50 per month.
Salaries for new employees (Technical Support and Customer Service) – $ 900 starting salary.

Salaries for the Human Resources Department:

  • Chief Human Resources Officer – $ 4,000
  • Human Resources Director – $ 3,000
  • Human Resources Manager – $ 3,000
  • Human Resources Specialist – $ 2,000
  • Bonus for mentors who train new employees – $ 500 one-time bonus per mentor.

Total for the first month: $ 43,046
Total for each month: $ 25,046

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